Return Policy

At Mecantu, we stand behind our products and quality controls. If for any reason you are not completely satisfied with a Mecantu product you purchased, we’ll send you a replacement product, let you try another product (for free), or provide a refund.

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Please note that because we are unable to control the quality of our products sold by unauthorised sellers, unless otherwise prohibited by law, the Mecantu 30-Day Satisfaction Guarantee is not available for products purchased from unauthorised sellers, including unauthorised internet sites. Guarantee requests must be made within 30 days of the date you received your product.

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How To Claim The Guarantee

To submit a Guarantee request, please contact us by emailing hello@mecantu.life or message/WhatsApp us on +44 7743 758594. You will be asked to provide your order number and the reason you are unsatisfied with the product. You may also be asked to submit photos of your product or its packaging, or provide other information to assist Mecantu in processing your request.

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Guarantee Guidelines

Mecantu reserves the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in its discretion in cases of suspected fraud or where Mecantu concludes that the purchaser has abused the Mecantu 30‑Day Satisfaction Guarantee. Mecantu may amend or terminate the Mecantu 30‑Day Satisfaction Guarantee at any time without notice.